1- How to contact us ?

eurotruffe.com
ORCA scrl
Service commercial
Avenue de Visé N°30
1170 Watermael-Boistfort – Belgique

24/24 By Internet: via our contact form
Tel : 0032 2 735 08 12
Fax : 0032 2 735 08 61

1- How to order and buy eurotruffe.com ?

To order on eurotruffe.com, choose the product in the catalog you want to buy, and add it to your cart.

You can enter at any time to your cart at the top left of the page.

To confirm your order, you must either enter your e-mail address and password or register.

In this second case, after filling your cart and select 'end purchases "or" ordering "

• click « you are a new customer »
• and simply complete the form

To complete your order, remember to check "I accept the terms and conditions" and click "next"

Lastly, so perfectly safe, learn the information in your credit card number, expiration date and security code or you enter information about your Home Bank.

Click on "Enter" to confirm payment and your order.

---

2- Can I cancel my purchase ?

You have 7 calendar days to cancel the purchase of your products. Your cancellation must be received by e-mail to « info@eurotruffe.com ». A confirmation of your cancellation will arrive by return mail. The administrative costs incurred will be retained and banking.
Read Article 10 of general conditions of sale.

---

3- What are the Terms of Use of our online shop ?

You can read the general conditions of sale eurotruffe.com clicking on Terms of Use.

1- Payment is it safe ?

To ensure the security of your data bank, information on your credit card are not stored by our website. Online payment by credit card in an area 100% secure. It is made by Ogone who is a leading European market for Internet banking transactions. To receive more information about payment security, please read Article 8 and Article 9 of the general conditions of sale

---

2- What payment methods are accepted ?

Payment methods accepted are: Visa, Eurocard - Master Card, Bancontact / Mister, transfer / bank transfer, with any national or international type of account or PC Home Banking. International ...)

---

3- Can I pay to receive the package ?

Packages are payable to the order. The goods will be sent upon receipt of your payment

---

4- Their prices are inclusive of all taxes (VAT) ?

All prices quoted are inclusive of all taxes. If you order just to qualify named below to pay off taxes, prices appear as what the time of settlement. Shipping fees are additional.

---

5- What are the taxes applicable to Belgium or abroad ?

The value added tax (VAT) is 6% on all goods. Foreign companies (European) subject to VAT in their country are exempt from VAT of 6%. The transaction will be carried out at a 0% VAT (VAT).

---

6- Can you send me an invoice ?

After receipt of your payment, an invoice will be automatically generated and sent to your email address or attached to the parcel.

1- What are the deadlines ?

For items in stock, deliveries are made in Belgium in 3-4 business days after full payment of the amount of the order by the consumer.

---

2- What are the shipping costs ?

For a chart of shipping rates, click here

---

3- What are your delivery methods ?

To see shipping methods, click here

---

4- What are the countries for which delivery is available ?

For a chart of shipping rates, click here

---

5- Can I choose a different shipping address of the home ?

Delivery can be on your workplace or in someone you trust (family, friend, neighbor, ...) if he or she is informed. To do this, when ordering, enter your billing address and enter the address of where the package will be delivered.

---

6- What happens if the person who should receive the products is not present during the delivery of the package ?

In case of absence, a notice will be deposited in the mailbox. A phone number will appear to request a new crossing of the deliveryman. You have 14 days to remind the driver. Where appropriate, the package will be returned to headquarters eurotruffe.com and shipping will not be refunded

---

7- I received a damaged package, what should I do ?

The package you receive is damaged (heavily damaged card, the sound of breaks in the package). You refuse the package and you specify the cause of rejection on the company's delivery slip. We recall that our items are packaged with the greatest aid. If you notice any abnormalities produced by opening the package, thank you to contact us.

1- Why create an account ?

By creating an account, you will receive promotional offers and you will be informed about news. Moreover, in case of new order, you will no longer need to introduce your contact information but just your username / email and password

---

2- How to create an account ?

To register please click on this link and follow the steps below :

My account
1. Click on the link "I'm not registered"
2. Enter the required information in the fields.
3. Make sure that the information entered is correct and click « Save ».

---

3- How do I change account information ?

If you want to change your email address, go to « My Account » and login. At this point, you can correct your email address, by going to "Account Information »

---

4- I forgot my password. What to do ?

If you know your email address, but have forgotten your password, we'll send a link via email allowing you to change your password. Please go to the following address : Mot de passe perdu

---

5- How do I unsubscribe from your email communications ?

Click on the link « Unsubscribe ».