Article 1. Preamble

These conditions are made between, on one hand, EUROTRUFFE is headquartered in Brussels, at 9 Avenue Grandchamps, 1150 Brussels, hereinafter referred to as commercial under the banner "eurotruffe.com" and, other hand, persons wishing to make a purchase via the website eurotruffe.com : http://www.eurotruffe.com hereinafter referred to as "the user".

These conditions also apply to any service provided and billed by EUROTRUFFE (catering services, event organization, home service, cooking classes, expense, etc.) without being exhaustive.

---

1.1 Identification

Name : Eurotruffe
VAT BE 0435 055 787
Commercial sign : eurotruffe.com
Benelux Trademark and Logo :

Website : www.eurotruffe.com
E-mail : info@eurotruffe.com

---

1.2 General

The parties agree that their relations will be governed exclusively by this contract, to the exclusion of any conditions previously available on the site.

If a condition is lacking, it would be governed by the usages in the area of commercial law in general and distance selling in particular, whose companies have headquarters in Belgium.

The non-application of one or more provisions of these conditions can never be regarded by the client / customer as a waiver of those conditions.

These conditions aim to define the terms of sale between the user and eurotruffe.com, ordering services, through the payment and delivery.

They regulate all steps necessary for placing the order and ensure the monitoring of this order between the contracting parties.

Any user of the website does not hold a number of customer will follow a procedure of registration to obtain, subsequently, the customer number.

In all cases, the final confirmation of the order implies the acceptance of it in its entirety and at that price by the user.

This validation is a signature and acceptance of all operations at the site.

Article 2. Terminology

The services offered by eurotruffe.com on its website will be hereinafter referred to as « services » eurotruffe.com, each person wishing to benefit from services eurotruffe.com and having satisfied the general conditions of sale will be hereinafter referred to as a « client » Each company mandated eurotruffe.com having to sell a product belonging to his site will be referred to as a « supplier », each order placed by a customer in the requirements is hereinafter referred to as « order ».

Article 3. Recording of personal data

Any person or entity who registers during a visit to the website « www.eurotruffe.com » as a potential contracting party communicates www.eurotruffe.com registered personal data to www.eurotruffe.com

Registration involves the explicit consent that his identification data can be processed in the data file eurotruffe.com. Only natural or legal persons having full legal capacity to act and can register.

During the registration process, the person or entity receives a user ID and choose a password that is validated by eurotruffe.com and this information is confirmed by sending an email summary by the eurotruffe.com customer.

The customer is responsible for the confidentiality, security and proper use of his / her login and password.

Any use of username and password of a client is supposed to have been made by the client.

Eurotruffe.com may make it impossible to use the username and password either temporarily or permanently, if it appears that the client fails one or more provisions of these terms and conditions.

The controller of personal data of the client is :

« www.eurotruffe.com - info@eurotruffe.com » The processing of personal data in the data file eurotruffe.com held for the customer administration, management of orders, deliveries, billing for services tangible and intangible, for monitoring the solvency , advertising through the profile, and personalized marketing.

Article 4. Protection of privacy.

Principles relating to the collection of personal data.

In principle, access to information available on or through the site takes place without having to provide personal data, such as name, mailing address, email address ...

Exceptionally, in order to obtain additional services (inquiries, reservations, member area, subscribing to a newsletter ...) it is possible that personal information, mainly contact details, are requested to the user. In this case, the user is notified in advance and the data are processed in accordance with Directive 2002/58/EC concerning the processing of personal data. Concretely, this means that :

Your personal data will not be collected and processed in accordance with the purposes stated at the time of collection.

You have at any time the right to access and correct data and the right to object, to verify their accuracy and to correct any errors. For this, send us an e-mail to info@eurotruffe.com stating clearly your contact information.

Use for statistical information relating to navigation.

When you access the site, the servers automatically collect consulted the following data :

• IP address assigned to you when you login;
• the date and time you access our site;
• the pages accessed;
• The type of browser (browser) used;
• Platform and / or the operating system installed on the PC;
• the search engine and keywords used to find the site.

This information is kept solely for the purpose of measuring the number of visitors to different sections of the site and to make improvements.

Use of Cookies. To facilitate browsing on the site and to optimize the technical management, eurotruffe.com can occasionally be induced to use « cookies ».

A cookie is a small piece of information stored by a website in the internet browser on your computer. This cookie may be retrieved during a subsequent visit to that site. The cookie can be read by a website other than the one who created it. The site uses cookies for administrative purposes, for example, save your preferences for certain types of information, which saves you having to repeat the same keystrokes for each visit to our site.

Most cookies do not work that time of a session or visit. None of them contains information you may make to be contacted by phone, email or post. You can also configure your browser to notify you each time creating a "cookie" or to prevent their registration.

Article 5. Terms of prices.

All information relating to products such as shipping and warranty, and prices are listed on the sheet corresponding to each product.

The selling price of each product presented on the site eurotruffe.com is expressed in euros. It is a price which includes VAT (where applicable) and all costs (Recupel or otherwise), excluding any shipping costs (See ART.6 conditions of sale) and coverage.

Sales excluding VAT for non-taxable persons are possible only insofar as the documents are produced in advance.

The price paid by the purchaser, hereafter total price, is also explicitly indicated as such in the ordering itself.

Since 7.1.2001, under regional conventions of environmental policies at the time of purchase of any new electrical or electronic appliance, a recycling fee is levied on behalf of ASBM Recupel, approved body responsible for recovery and recycling of old appliances and, for a browsing from 1 to 6 euros depending on the product. This fee is already included in the price.

For questions about how to price, the customer simply send a mail to info@eurotruffe.com.

Article 6. Livraison : tarifs, livraison et conditions.

	Order < 99,99 € TTC	Order > 100,00 € TTC
Belgium	5,95 €	Free
Luxemburg	5,95 €	Free

	Order < 149,99 € TTC	Order > 150,00 € TTC
France	6,95 €	Free
Germany	9,95 €	Free
Netherlands	6,95 €	Free
Italy	9,95 €	Free
Spain	9,95 €	Free
Portugal	9,95 €	Free
Austria	9,95 €	Free
England	9,95 €	Free
Ireland	9,95 €	Free

	Order 1 € - 2500 € TTC
Malta	19,95 €
Cyprus	19,95 €
Greece	19,95 €
Denmark	19,95 €
Sweden	19,95 €
Finland	19,95 €
Poland	19,95 €
Czech	19,95 €
Hungary	19,95 €
Estonia	19,95 €
Latvia	19,95 €
Lithuania	19,95 €
Slovakia	19,95 €
Slovenia	19,95 €

Delivery Times :
Delivery times are indicative. Delays generally observed between 5 and 6 days for the products in stock after the order confirmation to the customer eurotruffe.com

For products out of stock within 10-15 working days is required to send the package.
Fresh truffles need to be sent by express to ensure their freshness.
Regarding the receipt of goods, the buyer has the choice between home delivery or at another address clearly defined at the time of order.

---

Packing and insurance :
Your purchases are packed with utmost care, using the protective materials. The care we take in packaging allows us to offer delivery in the best conditions. The goods shipped are insured against damage and free flight for the entire duration of transport. You should therefore ensure the integrity of your control and all the items that compose the package at the reception and attendance of a person making deliveries to make a reserve if necessary.

In the event that you have any doubts about the condition or contents of the command, you must refuse the merchandise upon receipt thereof. Any product should be refused given to the carrier as a whole and in its original packaging.

---

In case of absence
In case of absence, a delivery notice is left in your mailbox. The first time, a phone number you will set a new time of delivery. If unfortunately, the second attempt fails, you then have a period of 15 calendar days to arrange an appointment with the driver. After 15 days, the parcel will return to the filing of eurotruffe.com.

---

Potential loss of parcels
Despite the computer tracking of our mailings, he may very exceptionally that a package is lost.

In this case, please contact our customer service by Email: info@eurotruffe.com
The following cases of force majeure including eurotruffe.com release of his delivery obligation : war, insurrection, fires, natural disasters, strikes, accidents and impossibility of being supplied itself by suppliers or carriers normal.

In the following cases in particular, eurotruffe.com may temporarily suspend delivery : the internal network faults, faults in telephony, disruptions in access (problem) to the Internet and similar. The execution of the contract shall be suspended until the fault is remedied and / or access to the Internet to be restored without the buyer to invoke the termination of the contract and / or damages.

For questions about delivery, please send us an email to info@eurotruffe.com.

Article 7. Ordering.

The order is placed by the customer eurotruffe.com through the website. The order can be registered on the site if the user has clearly identified either :

• by entering the customer number which is strictly personal.
• by completing the online order form allowing him to obtain the award of a customer number that will be sent by the Customer Relations Department following its first order.

Order implies acceptance of the prices and descriptions of products available for sale. (See s.5 conditions of sale). By placing an order online, the client made explicit intent to conclude a sales contract with eurotruffe.com and agree with these terms and conditions. The customer is informed of the confirmation of the order by e-mail, hereafter e-mail confirmation, which summarizes the terms of the order. eurotruffe.com undertakes to fulfill orders received on the website within the limit of available stocks of products. Products in stock are indicated with a green dot, those out of stock are indicated with a red dot. In the absence of product availability, faster eurotruffe.com inform the customer.

The sales contract between the client and eurotruffe.com, on the other hand, is thus born at the time of order acceptance by eurotruffe. For questions regarding ordering, the customer simply send an email to info@eurotruffe.com

Regarding the services, the order will be effective upon written confirmation from the customer (individual or company) by email on info@eurotruffe.com

Article 8. Payment.

In order to process orders in the shortest time and offer the best service, eurotruffe.com invites the client to pay the purchase price at the time of placing the order. Upon surrender of the order (See ART.10 conditions of sale), eurotruffe.com is required to refund the sums paid by the customer, without compensation.

The cost of returning the product being charged to the customer (See ART.10 conditions of sale). The purchase price is paid when ordering via the server Ogone - www.ogone.com - (See ART.9 conditions of sale) which eurotruffe.com calls for the customer's bank details are encrypted and then transmitted safely :

• Either by identifying the type of credit card (Visa, Eurocard, Mastercard, Diners) the number of the card, its expiration date and CVV its possible by explicit order flow account holder's credit card;
• Either by Home Banking (ING Home'Pay).
• Or by Bancontact / Mistercash for bank customers FORTIS and ING.
• by bank transfer / wire transfer with any national or international type of account or PC Home Banking (Dexia, Ing, CBC / KBC, Fortis, Axa, The Post, Rabobank, international accounts ...). Note: The deferred payment and authorization followed by "data capture" are only possible if paying by credit card.

Courtesy money is reserved-blocked on account of the buyer, waiting to be either transferred to the merchant's account in a second step (data capture) is being released when the authorization is canceled.

Regarding the provision of services, a deposit of 30% will be paid upon confirmation of order by the customer.

For questions regarding payment, the customer simply send an email to info@eurotruffe.com

Article 9. Security of electronic funds transfer (EFT).

The transaction procedures on site shopping eurotruffe.com occurring with the service provider of highly secure payment: the company OGONE - www.ogone.com - with headquarters in Brussels.

As experts in payment security, Ogone ensures that sensitive data is transmitted and stored according to safety standards and the highest quality.

Operation :

1. The client connects to the website eurotruffe.com, selects items he places in his "shopping cart" and expresses its willingness to place the order.
2. The client, after its registration in his delivery address and billing. The total ordering of all taxes and shipping costs are shown him.
3. After receiving a complete summary of his order, the customer confirms its willingness to proceed to the checkout.
4. The client is redirected seamlessly to the site Ogone, where he joined his payment parameters (method of payment, home banking, credit card number, ...)
5. Payment is required at the financial institution concerned.
6. The client receives the result of the transaction that can print and keep as authentic evidence.
7. eurotruffe.com performs automated processing after sales and send the package to the customer.

When the time came to enter payment parameters (step 4) the customer is automatically redirected to the site Ogone. The exchange of sensitive information-such as credit card number, is therefore between the client and the site Ogone; eurotruffe.com has no knowledge. Not only this mechanism preserves the confidentiality of information vis-à-vis eurotruffe.com, but it allows to incorporate new methods of payment without this request to change the programming of the merchant's website.

In addition, all transaction costs (commissions of different financial institutions) are fully supported by eurotruffe.com. During the checkout process (step 7), the hand is returned to the merchant's site so that it can perform the treatment "after sale" of his choice (updated inventory, ability to download an intangible, etc.). This system offers all the benefits for payments on the merchant site eurotruffe.com :

• Confidential information is protected using SSL or SET technology. No information of this kind happening so clearly on the network.
• Ensure confidentiality of payment data (including credit card numbers).
• The merchant or the merchant's site applications have knowledge of the credit card number of the buyer.
• All communications between the client's browser and e-Commerce Ogone is done using the techniques of 128-bit SSL encryption. It is not possible for the customer to use a browser that does not support this encryption technique. Ogone e-commerce has a certificate issued by Verisign.
• Ogone e-commerce is protected by firewall systems and protocol conversion to prohibit access to data or payment processors by unwanted visitors.
• Adherence to the protocols via Ogone anti-fraud detection.

Article 10. Right of withdrawal and challenge.

The buyer has the right to notify eurotruffe.com he canceled the purchase without paying a penalty and without giving any reason within 14 working days from the day following the delivery of the order.

As a reminder of our terms of delivery, your purchases are packed with utmost care, using the protective materials. The care we take in packaging allows us to offer delivery in the best conditions.

The goods shipped are insured against damage and free flight for the duration of transport. You must therefore ensure the integrity of your order and all items that compose the receipt of the package and in the presence of the person making the delivery to make a reservation if necessary.

eurotruffe.com not follow up on the waiver by the buyer only if the original product packaging is intact, especially if the seal and the product itself has been used or damaged.

The notification of the buyer must take place by e-mail (info@eurotruffe.com) and when the buyer has complied with the deadline as described in the above paragraph, it will assign a return authorization. In the case of a return package and eurotruffe.com after notice by mail within the time described above, the cost of shipping the packages are always borne by the customer.

To make life easier when you return an item, eurotruffe.com suggest you pay by transfer to your bank account. To take advantage of this convenient service, safe and fast, just enter your account number on the waybill accompanying the returned items. We will make the transfer as soon as possible (maximum 30 days) when eurotruffe.com has really taken the knowledge and desire to renunciation after the goods have been returned to eurotruffe.com The shipping of the package are reimbursed.



If returns are abusive, eurotruffe.com reserves the right to refuse an order later.

Generally, any invoice issued by Eurotruffe delivery is questionable within 14 working days of its issuance (catering services, home services, cooking classes, expense, without being exhaustive).

For questions about the procedures for waiver and / or objection, the customer simply send an email to info@eurotruffe.com.

Article 11. Warranties and customer service (SAV).

Our items are sold with an expiration date. The products are conform to European legislation in force.

If products do not conform to the information given during the presentation of products on the site or have hidden defects, they will be replaced or refunded depending on the availability of similar products and the willingness of the customer. If the product can not be replaced for lack of stock, you will receive a gift voucher to the value of your purchase price credited to the shop eurotruffe.com.

All returns must be authorized by eurotruffe.com with the award of a return number. The customer must apply to info@eurotruffe.com after written acceptance eurotruffe.com.

Article 12. Responsibility

Eurotruffe, under the commercial sign eurotruffe.com, has, for all stages of access to the site, the ordering process, delivery or subsequent services, an obligation of means.

Responsibility eurotruffe.com not responsible for any inconvenience or damage arising from the use of the Internet, including interruption of service, external intrusion or presence of computer viruses or any act defined force majeure accordance with the law.

Responsibility eurotruffe.com will in any case limited to the amount of order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products.

Without limiting the foregoing paragraphs, the responsibility eurotruffe.com under these conditions does not exceed an amount equal to amounts paid or payable in the transaction giving rise to that liability, whatever the cause or form the action concerned.

eurotruffe.com can not be held liable for breach of contract in case of stock shortage or unavailability, force majeure, disruption or total or partial strike of postal services and transport and / or communications , flood, fire.

eurotruffe.com undertakes not to disclose to third parties the information provided by customers on the site. These are confidential. It will only be used by our internal departments for processing your order and to customize and enhance communication including letters / emails and information as part of customizing the site based on observed preferences of users.

eurotruffe.com may provide aggregated statistics about customers, sales, trading patterns and related site information to reputable third parties but these statistics will include no personal data.

eurotruffe.com does not sell, do not sell, and do not rent to third parties information about its customers.

Article 13. Copyright

Legal Information - Terms of Use
Use of this site eurotruffe.com is subject to compliance with conditions described before. By entering this site you declare to have read and accepted without any qualification, these Terms of Use.

Information quality and service, disclaimer The links on the site portal eurotruffe.com and directing users to other websites are not the responsibility of eurotruffe.com for the content of these sites . The client will comply with their conditions of use.

IPR
The texts, layouts, illustration set other components of the site are protected by copyright or in the case of databases by a specific duty. All these elements are the property of eurotruffe.com or, where appropriate, a third party from whom eurotruffe.com obtained the necessary permits.

Unless specified otherwise, textual information or data given on this site may be used freely but provided the source and only use that is neither commercial nor advertising. By cons, any reproduction for commercial or advertising of such information, as well as all forms of use and reproduction of other components of the site, such as graphic design, images, sounds or computer applications, are strictly prohibited without prior authorization. Any such request should be addressed to the management of eurotruffe.com (info@eurotruffe.com)

Hyperlinking to site
eurotruffe.com clears without requiring the surface links (linking surface) which refer to the homepage of the portal site or any other page in its totality. For cons, the use of any techniques to include all or part of the portal site in a website while masking only partially the exact origin of the information or confusingly similar to the origin of information such as framing or in-lining, requires written permission of eurotruffe.com. Any such request should be addressed to the management of eurotruffe.com (info@eurotruffe.com)

Information transmitted Do not send any unlawful, threatening, defamatory, obscene, scandalous, provocative, pornographic or profane material or any other information that could lead to civil or criminal liability under the law of the Territory to which this Site relates.

Article 14. Entirety

In the event that any provision of this contract would be null and void by a change in legislation, regulation or by a court, this does not in any way affect the validity and enforceability of these Terms of Use sale.

Article 15. Duration

These conditions apply throughout the duration of online services offered by eurotruffe.com

Article 16. Evidence

The records stored in computer systems Eurotruffe and its partners in conditions of reasonable safety, will be considered proof of communications, orders and payments between the parties.

The terms of delivery times on this site are applicable for deliveries in Belgium only. Items sold by eurotruffe.com conform to the description and presentation catalog data. Despite all our efforts, errors may have crept in this catalog. In any case we could be engaged thereby.

Article 17. Preservation and archiving of transactions

The filing of purchase orders and invoices is made on a reliable and durable, so as to correspond to a faithful and durable copy.

Article 18. Law and Jurisdiction

These conditions are subject to Belgian law. In case of dispute, the customer should first contact eurotruffe.com for an amicable solution. Otherwise, only the courts of the judicial district of Liege are competent, some are places of delivery and payment methods accepted.